Shipping Policy
This Shipping Policy outlines the procedures, timelines, and responsibilities for all orders of vases purchased from our online store. We are committed to providing reliable, efficient, and safe shipping to ensure your vases arrive in perfect condition, no matter where you are in the world. All orders are processed within a standard timeframe after payment confirmation, with our team carefully inspecting each vase to ensure it is free from damage, defects, or imperfections before packaging.
We partner with trusted shipping carriers to deliver your orders securely. Given the fragile nature of vases, we use specialized packaging materials—including bubble wrap, foam inserts, and sturdy boxes—to protect your items during transit. Our packaging is designed to minimize the risk of breakage, ensuring your vase arrives in the same condition as it left our warehouse. Orders are typically dispatched within 2-3 business days of payment confirmation, though processing times may extend slightly during peak seasons, holidays, or promotional events.
Delivery times vary based on your location. Domestic orders generally arrive within 3-7 business days after shipment, while international orders may take 7-21 business days, depending on the destination, customs processing, and local postal services. Please note that delivery times are estimates only and not guaranteed, as delays may occur due to weather conditions, logistical challenges, customs inspections, or high-volume shipping periods.
Shipping costs are calculated at checkout based on the order’s weight, dimensions, destination, and selected shipping method. These fees are clearly displayed before you complete your purchase, so there are no hidden costs. Shipping fees are non-refundable once the order has been shipped. Customers are responsible for providing accurate and complete shipping information, including full name, address, postal code, and any necessary delivery instructions. Incorrect or incomplete information may result in delayed delivery, failed delivery attempts, or additional fees, which are the customer’s responsibility.
Once your order is shipped, a tracking number will be provided (where available), allowing you to monitor your package’s progress online. We are not responsible for lost, stolen, or damaged packages marked as delivered by the carrier. In such cases, you may need to contact the shipping carrier directly to resolve the issue. For international orders, customers are responsible for any import duties, taxes, or customs fees imposed by the destination country. These fees are not included in the product price or shipping cost and must be paid upon delivery.
We reserve the right to cancel or refuse orders to regions with shipping restrictions, high risk of damage, or unreliable delivery services. By placing an order, you agree to the terms outlined in this Shipping Policy and accept responsibility for all associated shipping costs and potential fees. We continuously work to improve our shipping processes to ensure the safe and timely delivery of your vases.